Fredrik Lemming | Head of Sales at Telia Company
Fredrik Lemming has been working with customer experience and Customer service solutions for more than 20 years in the Nordic market, renown for its high digitalizing maturity and early adoption of new technology. Customer experience management is a core competence area and something that he is passionate about, success factors are personal and relevant customer interactions regardless of channel, time and place of the day.
My presentation: The best C-strategies for customer service/experince – How to capture the potential of AI (EN)
The Nordics is renowned for beeing early adopters of new technology and driving digitalization, setting the standards and expectation on how customers engage with companies. This session will cover the strategies the leading Customer service organization in the region, when it comes to meeting the expectations and at the same time improve customer experience and service, in general but in particular with the help of AI.
Telia is represented in the Benelux by DDM Consulting.