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Session: Where Brand Loyalty, Emotional Intelligence & Technology coincide

We live in a technologically driven world where convenience, speed, effort and seamless have become buzzwords of the industry. And yet for many companies, getting the basics right is still the fundamental goal. In this presentation, we will consider the role of technology in enabling a company’s ability to deliver outstanding engagements, empathising with customer emotions and keeping at heart the key principles that help to ensure the outcomes required to keep a company’s brand at the forefront of a customer buying decisions.

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