Merijn te Booij | GM Workforce Engagement Management

As GM for Workforce Engagement, I lead Genesys’ global BU driving innovative solutions for Experience as a Service. With 20+ years at Genesys, I’ve held various roles from sales to leadership. My previous experience running contact centers for the ANWB has shaped my understanding of customer experience. I hold a Master’s in International Law, a surprising asset for a customer service enthusiast.

Mijn sessie: Empathy – the future Vision of CX

The best way for you to connect with your customers is through empathy. Merijn te Booij from Genesys will take you through his vision and the latest CX trends, opinions and examples on how the world of Customer and Employee Experience is changing for everyone.