Miikka Haavisto | Director of Business Development

Miikka Haavisto has a diverse work experience, spanning over several years and roles in various companies. Miikka currently holds the position of Director of Business Development at LeadDesk since 2021. Prior to this, they co-founded and served as the COO of GetJenny, which was acquired by LeadDesk in August 2021.

Mijn sessie: Can You Trust AI? Security and Compliance in AI-Enabled Contact Centers

As EU regulations tighten, ensuring compliance with GDPR and the new NIS2 directive is no longer optional for contact centers—it’s essential. Protecting customer data while avoiding severe penalties is a top priority for every organization in this space.

While AI has revolutionized contact centers by significantly enhancing efficiency and customer experience, concerns about data security and compliance persist. The question remains: Can AI be trusted with sensitive customer and company data in an increasingly regulated environment?

In this session, Miikka from LeadDesk will showcase the remarkable efficiencies AI-powered tools can bring, backed by real-world success stories. More importantly, he will provide a practical guide for identifying trusted AI partners who prioritise security and compliance. Learn the best practices to safeguard your contact center from data breaches, ensure regulatory compliance, and leverage AI responsibly to unlock new opportunities without compromising security.

This is your roadmap to navigating the intersection of AI innovation and regulatory rigour, keeping your contact center both efficient and secure.